by John Toepfer

This article originally appeared on the Synthesis Technology Blog.

As a business owner and consultant for nearly 25 years I’ve become a keen observer of businesses and love to learn what makes them tick.  I find myself filling out a mental evaluation card on just about any business I encounter. I’m particularly inquisitive about what makes a company truly great (or not) and what the key drivers of the business are.

Every once in a while I encounter a business that really catches my attention for the excellence they exude.  I know for a fact that excellence doesn’t happen by accident so when I see an organization behaving in this manner I immediately start looking for root causes and asking questions: Continue reading →